Invoice Write-Offs in TIEIT

The Invoice Write-Off feature in TIEIT allows you to mark an invoice as uncollectible and reduce its balance to $0. This is helpful when payment is no longer expected and you want to clean up your accounts while keeping your records accurate.

What’s in This Article

What Is a Write-Off?

A write-off moves an unpaid invoice balance out of revenue and into an expense account (such as Bad Debt). This adjustment ensures your income reports remain accurate without deleting or voiding the original invoice.

Write-offs:

• Do not delete the invoice
• Do not issue a refund
• Do create a credit memo for accounting
• Do sync with QuickBooks, if connected

When to Use a Write-Off

Use this feature when:

• An invoice has been outstanding and unpaid for an extended period
• A customer has canceled and payment is not expected
• You've exhausted collection efforts and want to close out the balance

How to Write Off an Invoice

Step 1: Head to the Transactions module

Go to the invoice you'd like to adjust.

Step 2: Click “Adjustment”

Look for the “Adjustment” option—it’s under the More Actions dropdown the top right corner of the invoice screen. This will open the adjustment modal.

Step 3: Fill Out the Write-Off Pop-Up

Complete the adjustment form as follows:

• Type of Adjustment: Write-Off will be preselected. In a future update, you'll be able to choose between Write-Off and Refund.
• Reason: Enter a reason for the write-off (e.g., “Uncollectible Debt”).
• Full Invoice Write-Off: This option is enabled by default. To partially write off an invoice, uncheck this box. You’ll then be able to specify the amount to write off for each product by selecting the relevant checkboxes and entering the desired amount under the Adjustment Amount column.
• Notes: Add any relevant notes for future reference. If QuickBooks Online sync is enabled, these notes will appear in the Memo field of the corresponding Credit Memo.

Click Save to complete the write-off.

This will:

• Set the invoice balance to $0
• Update the invoice status to Written-Off
• Create a Credit Memo and apply it to the invoice in QuickBooks (if connected)

How It Works with QuickBooks

If you have QuickBooks Online connected:

• A credit memo is created
• A Payment entry will also be created in Quickbooks Online to indicate the Credit Memo applied to the invoice.

Coming Soon

This initial version of the adjustment feature focuses on write-offs only. Future releases will support:

• Full and partial refunds
• Automatically deactivate subscriptions when related invoices are written off.

Need Help?

If you have questions about invoice adjustments or how they affect your accounting, contact our support team. We're here to help.