What is a Hard Refresh?
A hard refresh clears your browser cache for a specific page and forces it to load the most recent version of that page. A hard refresh is different from clearing your entire browser history because it just clears the cache related to the page you are doing a hard refresh on.
Important:
- The refresh button on your address bar is not a hard refresh.
- The instructions below are to be performed with the browser open on the page that is causing you the issue.
Google Chrome
- Windows users: Hold down CTRL and then press F5 on your keyboard.
- Mac users: Hold down CMD (⌘) and Shift and press R on your keyboard
Firefox
- Windows users: Hold down CTRL and then press F5 on your keyboard.
- Mac users: Hold down CMD (⌘) + Shift and press R on your keyboard
Safari
- Go to
Safari > Empty Cache
, or hit Opt + Cmd + E - To refresh, click the refresh button on the address bar or press Cmd + R
Internet Explorer/Microsoft Edge (Windows)
- Hold down Ctrl and then press F5 on your keyboard
- Note: TIEIT is compatible only on the most recent version of Internet Explorer / Edge
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