What is a Hard Refresh?

A hard refresh clears your browser cache for a specific page and forces it to load the most recent version of that page. A hard refresh is different from clearing your entire browser history because it just clears the cache related to the page you are doing a hard refresh on. 

Important:

• The refresh button on your address bar is not a hard refresh. 
• The instructions below are to be performed with the browser open on the page that is causing you the issue. 

Google Chrome

• Windows users: Hold down CTRL and then press F5 on your keyboard.
• Mac users: Hold down CMD (⌘) and Shift and press R on your keyboard

Firefox

• Windows users: Hold down CTRL and then press F5 on your keyboard.
• Mac users: Hold down CMD (⌘) + Shift and press R on your keyboard

Safari

• Go to Safari > Empty Cache, or hit Opt + Cmd + E
• To refresh, click the refresh button on the address bar or press Cmd + R

Internet Explorer/Microsoft Edge (Windows)

• Hold down Ctrl and then press F5 on your keyboard
• Note: TIEIT is compatible only on the most recent version of Internet Explorer / Edge